 Borders Driving School
Professional, Friendly, Affordable DSA Registered Business Number 48372
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Borders Driving School
Professional, Friendly, Affordable DSA Registered Business Number 48372
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Terms of Service To enable us to provide you with the best possible service the following document lays out the service we provide and our commitment to you the student; however learning to drive requires a significant input by yourself and we also expect dedication and commitment from you. Theory and Hazard Perception Training BDS can provide on loan and without charge a limited selection of books and Computer Based Training materiel. You are advised however to buy at your earliest convenience a copy of the Highway Code (£1.45 from WH Smiths). Access to a computer (PC) is essential to complete the self training on the Hazard Perception Test and strongly recommended for the Theory Test. BDS can provide students with access to a computer in the BDS office on request at no extra charge. This facility is available to registered BDS students only and is subject to the availability of one of the BDS staff. Bookings can be made through your instructor. Practical Training BDS will provide a suitable training vehicle, fully serviceable and with comprehensive training insurance for every lesson. Wherever possible each student will be assigned an individual instructor for the duration of their training. We will endeavour to ensure the availability of the same instructor and the same type of vehicle for every lesson. We will endeavour to ensure your booked lessons take place on the date and at the time agreed between you and your instructor. Minor delays to lesson start times must be accepted as inevitable due to traffic and other unforeseen circumstances. We will let you know at least 24 hours in advance of any unavoidable cancellation (i.e. due to sickness or vehicle unservicability.) We expect the same courtesy from you. Any lesson cancelled or re-arranged by you with at least 24 hours notice is acceptable. At present we do not charge a missed lesson fee if you fail to turn-up for your lesson, we will however consider terminating your training and offering your place to another student on the waiting list if you are persistently late or fail to turn-up for your lessons. Each lesson will be approximately 50 minutes long and will consist of theory, demonstration and practical skills elements. The length of each element will vary depending on the subject matter and competence of the student. Your instructor will maintain a record of your training which will be updated at the end of each lesson. He will also complete your personal achievement record, please remember to bring it to every lesson. Tests Students are responsible for booking and paying for their Theory/HPT test and Practical Driving Test. They must co-ordinate the date and time of the practical test with their instructor to ensure that a training car and instructor is available. While any car that meets the DSA requirements can be used for the practical test, it is usual to use the car that you have been training in and are familiar with. BDS recommend that students take a lesson immediately prior to the practical test, this will allow you to “settle in”, be familiar with the road, weather and traffic conditions. Your instructor will also check the car with you to ensure that there are no last minute problems. In the event of a mechanical failure of a BDS training car before or during a practical driving test that causes the test to be cancelled, BDS will be liable only for paying for the students next test and will not charge for the period covering the actual test. Fees Fees are due at the end of each lesson or in advance if booking a 10 lesson pack. For advanced payment of fees the money will be held on account and is refundable on cancellation of the remaining lessons minus any discount that would have otherwise been realised. In plain English if you cancel the remainder of your pre-paid lessons the lessons that you have already had will be charged at the single lesson rate. Single lesson £22 10 lesson pack £210 Saving £10 Discrimination and Equal Opportunities It is BDS policy NOT to discriminate against any person on any grounds. The law does recognise the need for specialist vehicles and training for certain disabled persons. BDS is currently unable to provide training to people with disabilities which require anything other than a standard unmodified car. Students with learning difficulties should make their instructor aware of their needs and he will seek specialist advice on an individual basis. Confidentiality BDS need to retain certain personal information and training records in both written and electronic form. We DO NOT share your personal information with any other organisation, except the DSA for the booking of tests with your consent. Your discussions and training remain private between you and your instructor at all times. That is not to say you can’t discuss your progress and achievements with whom ever you want. Positive word of mouth is the best form of advertising for us. Suggestions and Complaints BDS are continually striving to improve the service we provide and encourage open and honest dialogue between our clients and ourselves. Any suggestions or complaints should be directed in the first instance to your instructor. If you do not feel this is appropriate please write or phone the BDS owner Carl Surgey.
Carl Surgey
301341 Approved Driving Instructor
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